ремонт Игровой ПК HP OMEN 880 - Извлечение и замена накопителя флэш-памяти M.2

Hi Kyle, thanks for contacting!
I understand that you are experiencing a shutdown issue on your computer.
I will do my best to assist you.
Please perform updates via Windows and HP Support Assistant as mentioned below to fix this issue: Step 1 Windows Updates - 1) In the search box, type and open Windows Updates. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Step 2 HP Support Assistant Updates - 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer.
Binu - Social Media Tech Support

@HPSupport I should probably clarify. My computer is stuck in a boot loop. I can't even get any type of display

Thanks for the reply.
Please perform recovery as mentioned here to fix the issue.
1. Shutdown the computer.
2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.
3. Press F11 once for System Recovery.
4. Choose the Keyboard Layout.
5. Click on Troubleshoot.
6. Go to Recovery Manager and click on System Recovery.
Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer.
Binu - Social Media Tech Support

@HPSupport this didn't help. My computer literally is on for one second before cutting off and trying again

In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty.
Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - https://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Binu - Social Media Tech Support

+martin david pollock Please refer this document to know about the compatible components: http://bitly.com/2WpXlSz

@HPSupport This link is absolutely useless!
Why can't HP give a clear statement on which M.2 can be used to upgrade?

+ModelRocket They are 22 millimeters (mm) wide and usually 60 mm or 80 mm long.

@HPSupport Thank you. So how do I find out if I need a 60mm or 80mm?

@modelrocket506 I need to know this too.

I checked all user guides and everywhere on Google, I even opened my desktop and there were no length measurements for the m.2. However, Crucial's tool for memory scanner has them for my HP Omen 880-010z CTO to be at 22 by 80. Use the Crucial tool to check out the length of your specific model number.

+Maliksheezi Please refer this document to know about adding another M.2 flash memory along with installed one: http://bitly.com/2lObmsh

+Giuseppe La Gala Please refer Hard drives under this document to know about the hard drive supported by your computer: http://bitly.com/2HQ4K52

+notmicrowavesafe This manual tells you what size of screws you need: http://hp.care/2drGqh0

+imran rafiq Please refer the section Hard drives from this document to know about the hard drive supported: http://bit.ly/2GRH5SR

+Twinphreexx Yes, you can add an SSD.SSD Generic SSD 128 GB 2280 M2 SATA-3 Value TL 827560-027 Generic SSD 256 GB 2280 M2 PCIe 3x4SS NVMe TLC TL 847109-008 Generic SSD 512 GB 2280 M2 PCIe 3x4SS NVMe TLC TL, not for products with AMD Radeon hybrid graphics